FAQs
Welcome to the Dikpy.shop FAQs!
We’re here to make your shopping experience as simple and worry-free as possible. If you don’t find your answer below, feel free to reach out to our customer care team — we’re happy to help!
How do I place an order?
Simply browse our shop, add your favorite pet products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I cancel or change my order after placing it?
Orders can be canceled or changed within 12 hours of placing them. Please contact us at support@dikpy.shop as soon as possible with your order number.
Where do you ship to?
We currently ship to the United States and the United Kingdom.
How much does shipping cost?
Shipping is FREE on all orders to the USA and UK — no minimum purchase required.
How long does delivery take?
- Processing Time: 1–3 business days
- Delivery Time: 5–12 business days after processing
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can use this to monitor your package’s journey to your doorstep.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely. All transactions are processed securely with SSL encryption and we never store your full payment details.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging. Please contact support@dikpy.shop to start a return.
How do I request a refund?
Once we receive and inspect your return, your refund will be issued to your original payment method within 7 business days.
Are there any non-returnable items?
Yes. Due to hygiene reasons, pet food, treats, personal care items, and sale items are final sale and cannot be returned.
Are your products safe for all pets?
Yes! We carefully select products designed with your pet’s safety and happiness in mind. Always supervise pets while using new toys or accessories.
How do I choose the right size for my pet?
Each product page includes a sizing guide. If you need further assistance, feel free to reach out with your pet’s measurements — we’ll be happy to help.
Contact Us
How can I contact Dikpy.shop?
Email: support@dikpy.shop
Phone: +14196851930
We aim to respond to all inquiries within 24 hours on business days.